Frequently Asked Questions About Patient Portal
If you are having difficulties signing up or have questions about your account, check below to see if it’s been addressed in our FAQ section. For additional assistance, contact the Patient Portal Specialist, Monday through Friday, 8 a.m. to 5 p.m., at (405) 533-6010 or
his-customerservice@stillwater-medical.org.
First, your email address must already be a part of your SMC medical record and you will need your medical record number. If you don’t know your medical record number or you need to add your email to your record, call the Patient Portal Specialist at (405) 533-6010. You may also enroll in person by visiting Health Information Services Monday through Friday, 8:00a.m.–5:00p.m.
Any errors in personal information can be corrected by sending a change request through the portal. To correct errors in medical history information, please notify the Health Information Services department at (405) 742-5737 or his-customerservice@stillwater-medical.org.
Do not use the Stillwater Medical Center Patient Portal to communicate medical concerns for any reason. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 9-1-1 OR YOUR PHYSICIAN’S OFFICE IMMEDIATELY.
Test results and radiology reports can be found by clicking the Health Record button on the portal home page. On the Health Record page, click either the “results” or “reports” buttons on the right. NOTE: Please allow 24 hours for results to be available.
Parents of children under the age of 18 may request and access a portal account for their children. Adults who act as another adult’s healthcare proxy may access the patient’s healthcare information once the patient has completed and submitted a Proxy Request form. Download the Proxy Request form here. If you have legal authority over an adult patient, you can request proxy access on the patient’s behalf. You will need legal documentation of your authority and must submit it in person at the Health Information Services Department at Stillwater Medical Center.
For more information, please contact the Patient Portal Specialist at (405) 533-6010 or his-customerservice@stillwater-medical.org.
The email address in your record is the address that will be used for sending activity, resetting your password, and other communications. If you need to update it, please contact the Health Information Services department at (405) 742-5737 or his-customerservice@stillwater-medical.org.
Medical records may be obtained by contacting the Health Information Services department at (405) 742-5737 or his-customerservice@stillwater-medical.org.
